Appendix

Package Status #

The following lists out ALL the different package status and their definitions.

STATUS	DEFINITION
New	Initial status of the package
In Progress	“Clear Dependency” process is in progress
Partial	Partial completion of clear dependency process without errors
Partial with Errors	Partial completion of clear dependency process with errors for few assets
Errorred	Clear dependency failure state – application was unable to clear dependencies due to failure.
Completed	Clear dependency process is successfully completed

List of Supported and Unsupported Assets #

NOTE :

With Oracle’s release of Eloqua 19C, assets created with classic design editors have become view only. They are now immutable with view only access. (They however, continue to function in the existing campaigns).

With this change, the ADM tool can’t remove dependencies connected to such assets.

The current workaround suggested is to: Identify such assets (created with classic editors) and delete them.

Below are the details of the currently supported dependent assets for the Contact Field. Please contact portQii Support to know more about the Product Roadmap.

Assets	Supported Dependencies	Supported Actions	Status
Contact Field	Contact View	Replace	Completed
	Contact View	Remove	Completed
	Field Merge	Remove	Unsupported due to Eloqua Limitation
	Field Merge	Replace	Completed
	Form Processing Step	Replace	Completed
	Form Processing Step	Remove	Completed
	Campaign	Replace	Completed
	Campaign	Remove	Completed
	Shared Filter	Replace	Completed
	Shared Filter	Remove	Completed
	Segment	Replace	Completed
	Segment	Remove	Completed
	Signature Rule	Remove	Unsupported due to Eloqua Limitation
	Signature Rule	Replace	Completed
	Dynamic Content	Replace	Completed
	Dynamic Content	Remove	Completed
	Program	Replace	Completed
	Program	Remove	Completed
	Bulk Import	Delete	Completed
	Bulk Import	Remove	Completed
	Bulk Export	Delete	Completed
	Bulk Export	Remove	Completed
	CDO/Events/Program Builder/Lead Scoring/Form Update Rule	Replace/Remove	Unsupported due to Eloqua Limitation
Segment	Campaign	Replace	Completed
	Campaign	Remove	Completed
	Program	Replace	Completed
	Program	Remove	Completed
	Bulk Export	Remove	Completed
	Bulk Export	Replace	Completed
Email	Campaign	Replace	Completed
	Campaign	Remove	Completed
	Segment	Replace	Completed
	Segment	Remove	Completed
	Contact Filter	Replace	Completed
	Contact Filter	Remove	Completed
	Form Processing Step	Replace	Completed
	Form Processing Step	Remove	Completed
Campaign	Campaign	Replace	Not Supported
	Campaign	Remove	Completed
	Program	Replace	Not Supported
	Program	Remove	Completed
	Segment	Replace	Completed
	Segment	Remove	Completed
	Shared Filter	Replace	Completed
	Shared Filter	Remove	Completed
	Form Processing Step	Replace	Not Supported
	Form Processing Step	Remove	Completed
Form	Landing Page	Replace	Completed
	Landing Page	Remove	Completed
	Campaign	Replace	Completed
	Campaign	Remove	Completed
	Segment	Replace	Completed
	Segment	Remove	Completed
	Shared Filter	Replace	Completed
	Shared Filter	Remove	Completed
Program	Program	Replace	Not Supported
	Program	Remove	Completed
	Campaign	Replace	Not Supported
	Campaign	Remove	Completed
	Form Processing Step	Replace	Not Supported
	Form Processing Step	Remove	Completed
Landing Page	Email	Replace	Completed
	Email	Remove	Completed
	Landing Page	Replace	Completed
	Landing Page	Remove	Completed
	Contact Filter	Replace	Completed
	Contact Filter	Remove	Completed
	Campaign	Replace	Completed
	Campaign	Remove	Completed
	Email Group	Replace	Completed
	Email Group	Remove	Unsupported due to Eloqua Limitation
	Segment	Replace	Completed
	Segment	Remove	Completed
Shared Filter	Segment	Replace	Completed
	Segment	Remove	Completed
	Campaign	Replace	Completed
	Campaign	Remove	Completed
	Program	Replace	Completed
	Program	Remove	Completed
Email Group	Email	Replace	Completed
	Email	Remove	Completed
	Segment	Replace	Completed
	Segment	Remove	Completed
	Shared Filter	Replace	Completed
	Shared Filter	Remove	Completed
	Program	Replace	Completed
	Program	Remove	Completed
	Form Processing Step	Replace	Completed
	Form Processing Step	Remove	Completed
Microsite	Landing Page	Replace	Completed
Microsite	Landing Page	Remove	Unsupported due to Eloqua Limitation
Images	Email	Replace	Completed
	Email	Remove	Completed
	Email Header	Replace	Completed
	Email Header	Remove	Completed
	Email Footer	Replace	Completed
	Email Footer	Remove	Completed
	Landing Page	Replace	Completed
	Landing Page	Remove	Completed
	Shared Content	Replace	Completed
	Shared Content	Remove	Completed
	Dynamic Content	Replace	Completed
	Dynamic Content	Remove	Completed
	Signature Layout	Replace	Completed
	Signature Layout	Remove	Completed
Option List/Picklist	Contact Field	Replace	Completed
	Contact Field	Remove	Completed
	Account Field	Replace	Completed
	Account Field	Remove	Completed
	CDO	Replace	Completed
	CDO	Remove	Unsupported due to Eloqua Limitation
	Shared Filter	Replace	Completed
	Shared Filter	Remove	Completed
	Segment	Replace	Completed
	Segment	Remove	Completed
	Form	Replace	Completed
	Form	Remove	Completed
	Campaign Field	Replace	Completed
	Campaign Field	Remove	Completed
	Prospect Field	Replace	Unsupported due to Eloqua Limitation
	Prospect Field	Remove	Unsupported due to Eloqua Limitation
Account Field	Contact View	Replace	Completed
	Contact View	Remove	Completed
	Contact View	Remove	Completed
	Account View	Replace	Completed
	Account View	Remove	Completed
	Field Merge	Remove	Unsupported due to Eloqua Limitation
	Field Merge	Replace	Completed
	Form Processing Step	Replace	Completed
	Form Processing Step	Remove	Completed
	Campaign	Replace	Completed
	Campaign	Remove	Completed
	Shared Filter	Replace	Completed
	Shared Filter	Remove	Completed
	Segment	Replace	Completed
		Remove	Completed
	Signature Rule	Remove	Unsupported due to Eloqua Limitation
	Signature Rule	Replace	Completed
	Dynamic Content	Replace	Completed
	Dynamic Content	Remove	Completed
	Program	Replace	Completed
	Program	Remove	Completed
	Bulk Import	Delete	Completed
	Bulk Import	Remove	Completed
	Bulk Export	Delete	Completed
	Bulk Export	Remove	Completed
	CDO/Events/Program Builder/Lead Scoring/Form Update Rule	Replace/Remove	Unsupported due to Eloqua Limitation
Custom Object Field	Campaign	Remove	Completed
	Program	Remove	Completed
	Dynamic Content	Remove	Completed
	Segment	Remove	Completed
	Contact Filter	Remove	Completed
	Bulk Import	Delete	Completed
	Bulk Import	Remove	Completed
	Bulk Export	Delete	Completed
	Bulk Export	Remove	Completed
	Form Processing Step/Field Merge	Replace/Remove	Currently Unsupported
Custom Object	Segment	Remove	Completed
	Contact Filter	Remove	Completed
	Bulk Import	Delete	Completed
	Bulk Import	Remove	Completed
	Bulk Export	Delete	Completed
	Bulk Export	Remove	Completed
Field Merge	Dynamic Content	Replace	Completed
	Dynamic Content	Remove	Completed
	Content Section	Replace	Completed
	Content Section	Remove	Completed
	Landing Page	Replace	Completed
	Landing Page	Remove	Completed
	Email	Replace	Completed
	Email	Remove	Completed
	Email Footer	Replace	Completed
	Email Footer	Remove	Completed
	Email Header	Replace	Completed
	Email Header	Remove	Completed
	Form	Replace	Completed
	Form	Remove	Completed
App cloud apps	All assets	All actions	Unsupported due to Eloqua limitations

Risks #

Assets	Supported Dependencies	Actions	Risk
Email Group	Email	Replace, Remove	The dependent Email will be deleted and replaced with a new email. Marketing activities related to the old email will be lost.
Campaign	Campaign, Program, Form	Remove	Since Eloqua delete API is called to view Campaign’s dependencies, the asset runs with the risk of getting deleted permanently if it has no dependencies.
Program	Campaign, Program, Form	Remove	Since Eloqua delete API is called to view Program’s dependencies, the asset runs with the risk of getting deleted permanently if it has no dependencies.

Exceptions in Dependency Management #

This section provides few pointers on different Use Cases for Dependency Management.

Exceptions in Managing Contact Field’s Dependencies #

Parent Asset	Dependent Assets	Comments
Contact Field	Dynamic Content	If the Rule within Dynamic Content has only 1 criteria overall and it has the contact field whose dependency is being removed, the app will show the status as ‘Action Unsupported’ upon Clear Dependency. On hover, it will display the message as ‘Only 1 Criteria. Remove action is Unsupported’. This is Eloqua requirement that the Rule within Dynamic Content must have atleast 1 criteria. Hence ‘Replace’ action can be taken in such cases.
	Contact View	If the Contact View has only 1 Contact Field and and that Contact Field has been selected to be Removed, then the app will show the status as ‘Action Unsupported’ upon Clear Dependency. On hover, it will display the message as ‘Contact View has only one Field. Remove action is Unsupported’. This is Eloqua requirement that the Contact View must have atleast 1 Contact Field. Hence ‘Replace’ action can be taken in such cases.
	Campaign	If the Campaign is a Completed Campaign, then the dependency of Contact Field cannot be replaced or removed. This is Eloqua limitation. The app will display a message ‘Action Unsupported’. On hover it says ‘Cannot remove or replace Completed Campaign’. In such cases there is an option available on Action hamburger control called ‘Add to Package’. On clicking, it will add the Campaign to the package. User can manage and clear dependencies and delete the Campaign to free up the dependency of the Contact Field. If the Campaign is ‘Active’, then the dependency will not be removed or replaced. The app will show the status as ‘Action Unsupported’ after Clear Dependency process. On hover, it will display the message as ‘Campaign is Active. Cannot remove dependency’. User has to deactivate the Campaign and re-process it in the App if needed.
	Program	If the Program is ‘Active’, then the dependency will not be removed or replaced. The app will show the status as ‘Action Unsupported’ after Clear Dependency process. On hover, it will display the message as ‘Program is Active. Cannot remove dependency’. User has to deactivate the Program and re-process it in the App if needed.

Exceptions in Managing Picklist’s Dependencies #

Parent Asset	Dependent Assets	Comments
Picklist	Segment / Shared Filter	Dependency action is Unsupported for the following criteria within Segment and Shared Filter:1. Responded to any Campaign2. Has Linked Contact in Custom Object3. Has Linked Account in Custom Object 4. Has Linked Record in EventUser has to manually take care of managing these dependencies.
Picklist	Asset Templates	The action is unsupported. User has to manually take care of managing these dependencies.

Known Issues #

Issue	Resolution
The Dependency Manager package may get stuck if the assets are corrupted.	Contact portQii Support to report the issue.

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Appendix

Package Status #

List of Supported and Unsupported Assets #

Risks #

Exceptions in Dependency Management #

Exceptions in Managing Contact Field’s Dependencies #

Exceptions in Managing Picklist’s Dependencies #

Known Issues #